We take your personal information seriously. This page explains exactly what data 96ph collects from Filipino players, how we use it, and the steps we take to keep it secure at all times.
When you create an account on 96ph, we collect the personal details you provide during registration — including your full name, date of birth, email address, mobile number, and residential address in the Philippines. We also collect financial information such as your preferred payment method and transaction history, which is necessary to process deposits and withdrawals in Philippine pesos. As you use the platform, we automatically gather technical data including your device type, operating system, browser version, IP address, and session activity logs. This technical data helps us maintain platform stability, detect suspicious behaviour, and improve the overall experience for Filipino players. We may also collect information you voluntarily provide when contacting our support team, such as the content of your messages and any documents you submit for identity verification. All data collection is limited to what is genuinely necessary for the operation of the platform and fulfilment ofour legal and regulatory obligations under Philippine law.
The personal data we collect is used primarily to create and manage your 96ph account, process your transactions, and deliver the gaming services you have signed up for. We use your contact details to send you important account notifications, security alerts, and updates about changes to our platform — these communications are essential and cannot be opted out of while your account remains active. With your consent, we may also send you promotional messages about new games, bonuses, and special offers available to Filipino players; you can withdraw this consent at any time through your account settings. Your data is used internally to analyse platform usage patterns, improve our mobile experience, and ensure that the games and features we offer remain relevant to players across the Philippines. We may use your information to carry out identity verification checks and to comply with anti-money laundering requirements as mandated by Philippine regulatory authorities. We do not use your personal data to make fully automated decisions that produce significant legal effects without human oversight. Any profiling we conduct is limited to improving your experience on the platform and is never used to discriminate against you as a player.
96ph does not sell, rent, or trade your personal information to any third party for their own marketing purposes — your data is not a commodity on this platform. We may share your information with trusted service providers who assist us in operating the platform, such as payment processors, identity verification partners, and cloud infrastructure providers; all such partners are contractually bound to handle your data securely and only for the purposes we specify. In certain circumstances, we are legally required to disclose your information to Philippine government agencies, law enforcement bodies, or regulatory authorities, and we will comply with such lawful requests without prior notice to you where the law permits. If 96ph undergoes a business restructuring, merger, or acquisition, your data may be transferred to the successor entity, and you will be notified of any material changes to how your information is handled as a result. We will never disclose your personal data to other players or members of the public. All third-party partners we work with are required to maintain data protection standards consistent with applicable Philippine privacy legislation.
We retain your personal data for as long as your account remains active and for a reasonable period thereafter, as required by Philippine law and our internal compliance obligations. Financial transaction records are kept for a minimum of five years in line with anti-money laundering regulations applicable in the Philippines. Once your data is no longer needed, we securely delete or anonymise it so that it can no longer be linked back to you as an individual. 96ph uses industry-standard security measures to protect your information, including SSL encryption for data in transit, access controls that limit who within our organisation can view your personal details, and regular security audits of our systems. You also play an important role in keeping your account secure — never share your password with anyone, and contact our support team immediately at [email protected] if you suspect unauthorised access to your account. While we take every reasonable precaution, no online platform can guarantee absolute security, and we encourage all Filipino players to use strong, unique passwords and to enable any additional security features available in their account settings.
As a player based in the Philippines, you have rights over your personal data under the Data Privacy Act of 2012 and its implementing rules. You have the right to access a copy of the personal information we hold about you, to request corrections if any details are inaccurate, and to ask us to delete your data where there is no longer a lawful basis for us to retain it. You may also object to certain types of processing, request that we restrict how we use your data while a dispute is being resolved, and withdraw any consent you have previously given at any time without affecting the lawfulness of processing carried out before withdrawal. To exercise any of these rights, please contact our support team at [email protected] with your account details and a clear description of your request; we will respond within a reasonable timeframe as required by applicable law. If you are not satisfied with how we handle your request, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. We are committed to resolving any privacy concerns promptly and transparently, and we treat every data rights request with the seriousness it deserves.
We may update this Privacy Policy from time to time to reflect changes in our practices, the services we offer, or applicable Philippine law. When we make material changes, we will notify you through a prominent notice on the platform or via the email address associated with your account, giving you sufficient time to review the updated terms before they take effect. The date of the most recent revision will always be displayed at the top of this page so you can easily identify whether the policy has changed since you last read it. Your continued use of 96ph after any update constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically so that you remain informed about how we protect your data. If you have any questions about this policy or about how your personal information is handled, please visit our FAQ page or reach out directly to our support team before continuing to use the platform.
Our FAQ covers the most common privacy and account questions from Filipino players. You can also reach our support team directly at [email protected] — we are happy to help.